Privacy Policy

1. Introduction

Jade Compass Education Limited ("Jade Compass", "we", "us", or "our") is committed to protecting the privacy and security of personal data provided by website visitors and course participants. This Privacy Policy describes what personal information we collect, how we use it, how we protect it, and the rights available to individuals in relation to their data.

This policy applies to data collected through our website at jade-compass.pro and through course enrolment, correspondence, and participation. It should be read alongside our Cookie Policy.

Jade Compass operates in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO"). Where our services extend to individuals in other jurisdictions, we also observe the applicable data protection principles of those regions.

2. Data We Collect

Personal Information Collected Directly

When you submit an enquiry, register for a course, or contact us, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Course preferences and enrolment details
• Payment information (processed securely via third-party payment providers; Jade Compass does not store card details)
• Messages and questions submitted through our contact form or course forums

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, pages visited, and session duration. This data is collected via cookies and analytics tools as described in our Cookie Policy.

3. How We Use Your Data

• To respond to enquiries and provide information about courses
• To process enrolments and manage course delivery
• To send course materials, workbooks, and forum access details
• To communicate important updates about your enrolled course
• To improve our website, course materials, and participant experience based on aggregated feedback
• To comply with legal and regulatory obligations applicable in Hong Kong

We do not use your personal data for targeted advertising. We do not sell, rent, or trade personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data under the following legal grounds:

• Contractual necessity — to deliver courses you have enrolled in and fulfil our obligations to you
• Legitimate interests — to respond to enquiries and improve our services
• Consent — for optional communications such as newsletter updates, which you may withdraw at any time
• Legal obligation — where required by Hong Kong law or regulatory authority

5. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy:

• Enquiry and contact form data: up to 12 months after last contact
• Course participant records: up to 36 months after course completion
• Financial records: as required by Hong Kong tax and accounting regulations (typically 7 years)

After the applicable retention period, data is securely deleted or anonymised.

6. Data Sharing

We do not share your personal data with third parties except in the following circumstances:

• Service providers — limited sharing with trusted providers who support our operations (e.g., payment processors, email delivery platforms). These providers are contractually bound to handle data securely and only for the purposes we specify.
• Legal requirement — where disclosure is required by law, court order, or regulatory authority in Hong Kong.

We do not share personal data with financial product providers, fund managers, or insurance companies under any circumstances.

7. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These include encrypted data storage, restricted internal access, and secure transmission protocols for all web-based data exchange. Payment information is handled exclusively by PCI-DSS compliant payment processors.

While we take these precautions, no method of electronic transmission or storage is completely secure. We encourage you to use secure connections and keep your login credentials confidential.

8. Cookies

Our website uses cookies as described in our Cookie Policy. You can manage your cookie preferences through the controls on that page. Essential cookies are required for the site to function. Analytics and marketing cookies are optional and subject to your consent.

9. Your Rights

Under the Personal Data (Privacy) Ordinance (Cap. 486) and applicable data protection law, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for optional communications at any time
• Object to processing in certain circumstances
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Jade Compass courses are designed for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of our website or services after a policy update constitutes acceptance of the revised terms.

13. Contact

For privacy-related questions, data access requests, or concerns, please contact:

Jade Compass Education Limited
28/F, The Centrium, 60 Wyndham Street, Central, Hong Kong
Email: [email protected]
Phone: +852 2846 7329